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Our welcome offer is for new depositing players aged 18 and over in the UK, once per household. To claim it, create an account, opt in and make your first eligible deposit of at least £20, then complete the qualifying play.
To qualify, wager £20 or more, only on Big Bass Splash. After your first deposit, your eligibility notification is available in My Rewards. Bonus funds do not count towards this qualifying wagering.
Our reward is a maximum of 20 extra spins on Big Bass Splash after qualifying wagering, valued at £0.10 per spin and available only on that game. Wagering must be completed within 7 days of deposit, and extra spins must be claimed within 7 days of completing the qualifying wagering requirements.
There are no wagering requirements on winnings from our welcome spins. Our Welcome Offer may not be used in conjunction with any other bonus, promotion or offer.
By opting into our Welcome Offer, you agree to its promotional Terms and Conditions. The offer is subject to our Bonus Policy and Terms of Service. We may revoke a welcome bonus not used within its allotted period.
We may cancel, amend or modify a promotion by publishing amended terms or a cancellation notice on its relevant page. A change takes effect after 14 days, or immediately where required for security, legal or regulatory compliance, abuse, or exceptional circumstances that prevent the offer being conducted as specified. For players already opted in, who deposited expecting a bonus or who started related play, we do not use this right to impair their ability to receive or accrue a bonus, fulfil remaining criteria, or use, access or retain bonuses. Fraudulent or unlawful behaviour and legal or regulatory compliance are exceptions.
We may modify or terminate promotions for legal or regulatory reasons, including fraudulent or unlawful activity. If fraudulent activity is suspected, we may suspend or remove a player from the promotion, suspend their account and pause the promotion pending investigation.
On reasonable evidence of a serious breach of our terms, or where regulatory obligations require it, we may withhold, withdraw, amend or cancel a complimentary payment applied directly to an account. Each promotion has its own minimum staking and maximum conversion terms. Abuse may lead us to cancel winnings from multiple identities or accounts used to claim an offer more than once, linked automated bots or algorithms, intentional disconnection to manipulate software, or gameplay manipulation to complete minimum wagering. Indicators include equal stakes on even and odd roulette numbers and regular deposit-and-withdrawal patterns designed to gamble the minimum needed to withdraw a bonus.
We allow gambling access only to people aged 18 and over. Only UK residents may open accounts, deposit, play or bet, and we accept wagers or play only from people located in the United Kingdom, subject to our permitted-jurisdiction terms.
You may browse without an account but must register to use our services. Provide your correct name, date of birth, postal and email addresses, and identity information, and keep only one Account per brand. Applicants must not be self-excluded from another Jupiter Gaming Limited site or registered with Gamstop.
You cannot deposit money until we verify your identity. We verify every customer's age and identity. If we cannot complete those checks satisfactorily before the first deposit, we require identification documents, which may include a passport or driving licence, a current utility bill, or a bank or card statement.
We may request identity, age, address, payment-method ownership, source-of-funds and other relevant verification information at any time, including during registration, and may suspend transactions until checks pass. Supply requested information promptly. If satisfactory information does not arrive within the specified period, we may suspend or terminate registration or account access, withhold payments, or hold balances until verification is completed.
Our casino offers slots alongside other game categories. A game's return to player, or RTP, is a theoretical long-term percentage, not a prediction of an individual result. Short sessions can vary widely.
We offer live dealer tables and jackpot titles, including progressive jackpots. These categories give you different ways to choose a game without treating a possible jackpot as a guaranteed outcome.
Debit card. We support Visa/Mastercard Debit Card for deposits and withdrawals.
Amounts and clearing. Our minimum deposit is £10 and our maximum deposit is £2,000 per transaction. Deposits usually clear immediately, but immediate clearing is not guaranteed. The welcome offer has its own first-deposit qualification.
Payment ownership. Use only valid, legal payment methods belonging to you and registered in your name, and only your own funds for deposits and gambling. Another person's card, bank account, e-wallet, digital payment account or other third-party funds are prohibited even with permission. Business, corporate or company cards or accounts and any credit card or credit facility are also prohibited. If you use a digital wallet or payment service, both it and its underlying payment method must belong to you. Your account is for personal use only.
Payment checks. We may check payment ownership and source of funds and require documents. If we identify or reasonably suspect prohibited or third-party payment methods or funds, we may restrict the method or account, suspend transactions during checks or close the account. We handle associated funds under applicable law, regulatory requirements and our fraud, verification and anti-money-laundering procedures. We may refuse a payment method even if we processed it before or usually accept it.
Minimum request. Our minimum withdrawal request is £10. Contact Customer Support for a smaller withdrawal. The minimum does not apply when you are closing your account.
Route and timing. Withdrawals go only to payment methods or accounts belonging to you, subject to verification, and initially return to the method used to deposit those funds. Based on internal risk decisions, we may instead pay by cheque without being obliged to give a reason. Withdrawal times depend on the payment method. We may request identity and address documents when you withdraw.
Bank details and returned payments. You are responsible for correct withdrawal bank details, and we cannot repay a payment sent to another account because of incorrect details you supplied. If a payment fails and our bank payment processor returns it, we investigate, notify you and request corrected details. We pay to the corrected details only after the processor confirms successful retrieval. We may set off money you owe us before paying or returning money.
Prizes and jackpots. We add game prizes to your account balance. Payment may depend on successful verification, gameplay-error checks and checks for breaches of our terms. Progressive jackpot winnings should be validated within 30 days. Jupiter Gaming Limited may process jackpot amounts over £10,000 by bank transfer.
Customer funds. We hold customer funds separately from corporate funds, but they form part of the business assets on insolvency. This meets the Gambling Commission's minimum segregation requirements with a rating of Not Protected.
Lad Casino and our sister brand LadBet are both brands owned and operated by Jupiter Gaming Limited. LadBet provides sports betting.
LadBet covers a broad range of sporting events and competitions, with pre-event and in-play betting markets.
To set our deposit limits, log in, open Account Settings, select Deposit Limits, choose a daily, weekly, or monthly limit and confirm your choice to apply it. Account settings also provide deposit, loss and session limits.
Our deposit limits use net deposits, meaning successful deposits plus pending deposits minus successful withdrawals. They operate over a continually rolling period rather than resetting at the end of a calendar day, week or month. Where limits overlap, the lower limit takes precedence. We may also set account deposit limits to support safer gambling and limit potential monthly losses.
If you decrease a deposit limit, the change will normally take effect immediately. A higher limit has a cooling-off period before it becomes active.
Our Reality Check reminders show how long you have been logged in. On-screen notifications display elapsed session time during play at intervals you choose, and you can set or adjust them in account settings. Our Session Limit feature helps manage session length through your account. Enabling it does not require us to close or self-exclude the account or prevent you from using our services.
You can activate our Time-Out or cooling-off option through account settings or support for a period from 24 hours to 6 weeks. Once confirmed, it immediately suspends your account and prevents login until the chosen period expires. It applies to the account you are using and all accounts on the network. We cannot override or remove it once set.
During cooling-off, balances and advance wagers, including any pre-purchased bingo tickets, remain, and winnings are credited to your account. You can access those winnings only after the period expires. Once cooling-off is confirmed, future wagers and pre-purchased bingo tickets cannot be cancelled or accessed during that period.
Request our self-exclusion in account settings or through support for a minimum of 6 months and a maximum of 5 years. Your account stays closed, and you cannot access it or bet for the full chosen period. Exclusion applies across all our services, and you must not open or use an account operated by any company on the Jupiter Gaming Limited network. Once activated, it cannot be cancelled or reversed early. Confirmed self-exclusion does not cancel any pre-purchased bingo tickets, which cannot be accessed during exclusion.
After self-exclusion expires, request restoration by emailing our gaming-account Customer Support team. Use the contact channel available through your casino account; the contact mailbox for this page is separate. A cooling-off period of 24 hours applies before restoration. Once it has elapsed, you must confirm a second time that you still want your account restored. We may call to assess whether reopening suits your circumstances. If we decide not to reopen the account, that decision is irreversible and cannot be appealed.
Ordinary account closure is not a safer-gambling access block or self-exclusion and can be reopened on request at any time. For a gambling-related block, use our Cooling-off or Self-Exclude options through the Safer Gambling page.
During a cooling-off period or self-exclusion we take all reasonable precautions to stop you gambling and keep our marketing from self-excluded customers. Provided we have done so, we are not liable if you get around our measures, including in circumstances beyond our reasonable control.
If you do not update your details and open new accounts with different personal information, we disclaim liability for your subsequent gambling decisions and may withhold winnings. When we detect such an account, we retain winnings and void its transactions. If you circumvent our or GAMSTOP's measures after self-excluding, wagers and winnings made during that time are void. We may refund deposits made during that time, subject to our other rights and obligations. Serious concerns about your gambling may lead us to close your account and possibly refund deposit balances and winnings.
GAMSTOP is a free national self-exclusion service for Great Britain that blocks access to online gambling websites and apps operated by UK-licensed companies for the selected period. Its national scope differs from exclusion with a single operator. Its effectiveness depends on not circumventing measures, including by opening additional accounts or entering registration details differently.
Independent device-blocking services can be installed through their own websites. They restrict gambling sites and apps on the device where they are active and can work alongside other controls. GamCare provides confidential advice, live chat, access to the free National Gambling Helpline, counselling and information for people affected by gambling. Gambling Therapy provides online advice and emotional support, including forums, live chat and resources for individuals and family members.
Lad Casino is run by Jupiter Gaming Limited of 9 Bond Street, Jersey JE2 3NP, which is licensed and regulated by the Gambling Commission under reference 67098 and by the Jersey Gambling Commission under reference RGO-2600-30. The gambling software is powered by iGamingCloud Limited, separately licensed and regulated by the UK Gambling Commission under reference 44073.
Our 24/7 gaming-account Customer Support team can help with website or terms questions through live chat or email. Use the support channels in your casino account for deposit limits, Reality Checks, Time-Out or self-exclusion. For questions about this page, email [email protected]; this page’s mailbox is separate from gaming-account support.
If an automatic welcome bonus has not arrived after an approved deposit, contact our support team online using Contact Us or by email, and state your username.
For complaints about activities governed by the Gambling Commission that we cannot resolve, Jupiter Gaming Limited uses IBAS, a free independent dispute resolution service. Follow our internal complaints procedure first. IBAS can consider a referral once you have a deadlock letter or the dispute remains unresolved to your satisfaction eight weeks after you first notified us, provided you engaged with the procedure in a timely fashion. Refer within twelve months of our receipt of your initial complaint.
